qqer Privacy Policy
At qqer, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information as a player on our platform.
How qqer Handles Your Data
Six principles that guide every data decision we make at qqer. These cards summarise the full policy — please read the complete legal document below for the binding terms.
We Collect Only What We Need
qqer collects personal data strictly limited to what is necessary to operate your account, process your transactions, verify your identity, and comply with applicable anti-money laundering obligations. We do not collect data speculatively or for purposes unrelated to platform operation.
We Do Not Sell Your Data
qqer will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used exclusively to operate, improve, and secure the qqer platform and the services we provide to you as a registered player.
Bank-Grade Encryption
All data transmitted between your device and the qqer platform is protected by 256-bit SSL/TLS encryption. Sensitive account data — including payment details and KYC documents — is stored on encrypted, access-controlled servers. We conduct regular security audits to maintain the highest protection standards.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time. Requests can be made by contacting the qqer support team. We will acknowledge and respond to all valid data rights requests within a reasonable timeframe.
Defined Retention Periods
qqer retains personal data for no longer than is necessary for the purpose for which it was collected, or as required by applicable law. Account data is typically retained for a period of 5 years following account closure to fulfil anti-money laundering and regulatory record-keeping obligations.
Transparent Communications
When qqer needs to communicate with you — whether about your account, a transaction, a regulatory requirement, or a promotional offer you have opted in to receive — we will do so clearly, in English, using the contact details you provided during registration. We do not send unsolicited marketing without explicit consent.
Table of Contents
1 Introduction
This Privacy Policy ("Policy") describes how qqer ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your") who register for or use the qqer platform at https://qqer.io. It applies to all personal data collected through the website, mobile-optimised browser experience, and any related communications channels operated by qqer.
By creating a qqer account and using the platform, you acknowledge that you have read this Policy and that you understand how your personal data will be handled. This Policy should be read together with the qqer Terms & Conditions, which govern the broader contractual relationship between you and qqer.
qqer is committed to protecting your privacy and handling your personal data with transparency, care, and respect. We review and update this Policy periodically. The effective date shown at the top of this document reflects the most recent revision. Continued use of the platform following any update constitutes acceptance of the revised Policy.
Scope: This Policy applies to all players who access qqer from Bangladesh and any other jurisdiction where qqer services are available. All natural-language content in our privacy communications is provided in English.
2 Data We Collect
qqer collects the following categories of personal data in the course of operating the platform and providing services to registered players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, National ID / passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Account communications, support, verification notices |
| Financial Data | bKash / Nagad / Rocket / Upay account references, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet history, session duration, feature interactions | Responsible gaming monitoring, product improvement, bonus eligibility |
| KYC Document Data | Copies of government-issued ID, proof of address documents | Identity verification prior to first withdrawal, AML compliance |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support, dispute resolution, quality assurance |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions. If any such data is incidentally disclosed in a support communication, it will not be processed for any purpose beyond resolving the immediate query.
3 How We Collect Your Data
qqer collects personal data through the following channels:
- Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
- Automated collection: Technical and usage data collected automatically when you access and interact with the qqer platform, including via cookies, session logs, and server-side analytics tools.
- Payment providers: Transaction confirmation data received from payment partners such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a deposit or withdrawal.
- Identity verification providers: Confirmation data received from third-party KYC service providers used to verify your identity documents during the account verification process.
- Fraud prevention services: Risk signals and device fingerprint data received from third-party fraud detection partners used to identify and prevent unauthorised account access and money laundering activity.
4 How We Use Your Data
qqer uses the personal data we collect for the following purposes:
- Account management: Creating, maintaining, and administering your qqer account, including processing your registration, verifying your identity, and managing account security.
- Transaction processing: Receiving and recording your deposits, processing withdrawal requests to your registered payment method, and maintaining accurate financial records of all account activity denominated in Bangladeshi Taka (BDT).
- Regulatory compliance: Fulfilling our obligations under applicable anti-money laundering principles, including verifying the source of funds, monitoring unusual transaction patterns, and maintaining records for the required retention period.
- Responsible gaming: Monitoring account activity to identify potential signs of problem gambling, enforcing self-exclusion and deposit limit settings, and proactively contacting players where our responsible gaming systems flag a concern.
- Platform security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, collusion, and the use of prohibited automation tools.
- Customer support: Responding to your enquiries, resolving disputes, and maintaining a record of support interactions for quality assurance purposes.
- Marketing communications: Sending you promotional offers, bonus notifications, and platform updates by email or in-platform notification — only where you have provided explicit consent to receive such communications. You may withdraw consent at any time.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to guide product development decisions.
5 Legal Basis for Processing
qqer processes your personal data on the following legal grounds, depending on the specific purpose of processing:
- Contractual necessity: Processing required to perform the contract between you and qqer — including account creation, transaction processing, and KYC verification — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
- Legal obligation: Processing carried out to comply with applicable anti-money laundering obligations, fraud prevention requirements, and regulatory record-keeping rules is carried out on the basis of legal obligation.
- Legitimate interests: Processing carried out to protect platform security, prevent fraud, improve the platform, and monitor responsible gaming compliance is carried out on the basis of qqer's legitimate interests, provided those interests are not overridden by your privacy rights.
- Consent: Processing for the purpose of sending you direct marketing communications is carried out only on the basis of your explicit, freely given consent. You may withdraw this consent at any time by contacting the qqer support team or using the unsubscribe option in any marketing communication.
6 Sharing Your Data
qqer does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
- Payment processors: Financial data is shared with payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely to the extent necessary to process your deposit or withdrawal transaction.
- KYC and identity verification providers: Identity data and KYC documents are shared with third-party verification service providers to facilitate the identity verification process required before your first withdrawal.
- Fraud prevention and security services: Technical data and account activity data may be shared with third-party fraud detection services to identify and prevent fraudulent activity on the platform.
- Game technology providers: Limited usage data may be shared with our game supply partners (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of resolving game disputes and maintaining game integrity.
- Legal and regulatory disclosure: Personal data may be disclosed to law enforcement, regulatory bodies, or other public authorities where qqer is required to do so by applicable law or where disclosure is necessary to protect the rights and safety of qqer, its players, or third parties.
- Business transfers: In the event of a merger, acquisition, or sale of qqer's business or assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
Third-Party Standards: All third parties with whom qqer shares personal data are required to maintain appropriate technical and organisational security measures and to process personal data only for the specified purpose for which it was shared.
7 Cookies and Tracking Technologies
qqer uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the qqer website. They help us recognise your browser session, maintain your login state, and understand how you interact with the platform.
The following categories of cookies are used on the qqer platform:
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting core platform functionality.
- Performance and analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform experience.
- Functional cookies: Used to remember your preferences — such as language settings and responsible gaming tool configurations — so that you do not need to re-enter them on each visit.
- Security cookies: Used to support our fraud detection and bot prevention systems. These cookies help us identify suspicious activity and protect your account from unauthorised access.
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in and use core platform features. Disabling analytics or functional cookies will not affect your access to games or your ability to deposit and withdraw.
8 Data Security
qqer implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption applied to all data in transit between your device and the qqer platform.
- Encrypted storage of sensitive data — including KYC documents and financial records — on access-controlled, dedicated servers.
- Role-based access controls that restrict internal access to personal data to authorised qqer personnel who require it to perform their legitimate job functions.
- Regular security audits and vulnerability assessments conducted on the qqer platform infrastructure.
- Two-factor authentication available to all account holders to add an additional layer of protection to their qqer account login.
- Automated fraud monitoring systems that flag and investigate unusual account activity in real time.
While qqer takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, please contact our support team immediately via live chat or at [email protected].
9 Data Retention
qqer retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. The following general retention periods apply:
- Active account data: Retained for the full lifetime of your active qqer account.
- Closed account data: Account records, transaction history, and KYC documents are retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping obligations.
- Support communications: Chat transcripts and email correspondence are retained for 2 years from the date of the interaction, unless the communication relates to an open dispute or legal matter.
- Marketing consent records: Records of your consent to or withdrawal from marketing communications are retained for the duration required to demonstrate compliance.
- Technical and usage data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with your identity.
10 Your Rights
As a qqer player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the qqer support team at [email protected] or via live chat. We will respond to all valid requests within a reasonable timeframe:
- Right of access: You may request a copy of the personal data that qqer holds about you and information about how it is being used.
- Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your qqer account. For basic contact details, you may also update these directly through your account settings.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to qqer's obligation to retain certain records under applicable law.
- Right to restriction: You may request that qqer restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of qqer's legitimate grounds.
- Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling. You may also withdraw your consent to marketing communications at any time.
- Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of the personal data you have provided to qqer.
Identity Verification: For your protection, qqer will verify your identity before processing any data rights request. We may ask you to confirm your registered email address, account username, and — where appropriate — provide a copy of a valid identity document.
11 Third-Party Services
The qqer platform integrates third-party services to deliver games, process payments, and maintain platform security. These third-party providers operate under their own privacy policies and are independently responsible for data they process on their own systems.
qqer takes care to engage only reputable, established third-party providers. All third parties who process personal data on behalf of qqer are required to do so under contractual terms that impose data protection obligations consistent with the standards described in this Policy. qqer does not permit third parties to use your data for their own commercial purposes beyond the services they provide to qqer.
The qqer website does not contain links to external third-party websites. If you access the qqer platform via a link on a third-party website, qqer is not responsible for the privacy practices of that third-party site.
12 Children and Minors
The qqer platform is strictly for individuals aged 21 years and above. qqer does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the qqer platform in any capacity.
If qqer becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be suspended immediately and the personal data will be deleted without delay, subject only to any legal obligation to retain records of the detected underage access attempt.
If you are a parent or guardian and believe that a person under 21 in your care has registered a qqer account or accessed the platform, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.
13 Changes to This Policy
qqer reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email and/or by a prominent notice displayed on the qqer platform prior to the changes taking effect. The effective date shown at the top of this Policy will be updated to reflect the date of the most recent revision.
Your continued use of the qqer platform following notification of any changes to this Policy constitutes your acceptance of the revised terms. If you do not agree with a revised Policy, you should cease using the platform and contact our support team to request account closure.
We encourage you to review this Policy periodically so that you remain informed about how qqer protects your personal data. Previous versions of this Policy are available upon request from the support team.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way qqer handles your personal data, please contact our support team through any of the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week, directly within the qqer platform
Our support team operates in English and is available around the clock, every day of the year, including all Bangladeshi public holidays. All times are Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 10 business days of receipt.
For questions about your account terms more broadly, please refer to the qqer Terms & Conditions. For guidance on responsible gaming tools and self-exclusion, please visit our Responsible Gaming page.
Your Privacy Is Protected — Now Enjoy the Platform
Your data is secure and your rights are clearly defined. Browse our FAQ for quick answers, explore our games, or log in to your qqer account. For players aged 21 and above only.